License Error Code

This document provides error codes and messages related to DRM license integration.

Service related error

These are basic error codes related to multi-DRM service.

Error code	Error message
1002	The license limit or user limit of the trial plan has been exceeded.
1003	Unregistered Site ID.
1004	The Site ID’s service is stopped.
1005	The trial plan period has ended.
1007	You do not have permission to use the client SDK.
1906	Site key decryption failed.
1919, 1920	The subscribed DRM service has stopped. Please check the settings page of the DoveRunner Console.
1921	This site is not subscribed to a key rotation plan.
1922	Failed to decrypt License Cipher data.
2001	Failed to connect to DB.
9000	An undefined error has occurred. (Unknown error)
9001	The request parameter does not exist.
9999	This mode is not supported.
10001	Failed to get trial limit count information.
10002	Failed to save trial limit count information.

CSL related error

These are the error codes related to Concurrent Stream Limiting (CSL) feature that can prevent excessive account sharing.

Error Code	Error Message
2101	License session count processing failed.
2102	The number of sessions allowed per user has been exceeded.
2103	License session update failed.
2104	License session creation failed.
2105	License renewal update failed.

License issuance error

These are the error codes that may occur during the license issuance process.

Error Code	Error Message
2701	Storing license issuance history in DB failed.
2702	Failed to save the license issuance failure history.
2703	Failed to save certificate information.
2704	Update server certificate information failed.
2705	Failed to update server certificate serial value.
7000	Site key decryption failed.
7001	The packaging information could not be found.
7002	Failed to generate data to be passed to the content usage information URL.
7003	The signature verification operation failed.
7004	The server certificate does not exist.
7005	The license issuance through issueLicenseFromXML failed.
7006	The license manager’s CEK AES operation failed.
7007	Custom header parsing failed.
7008	The custom data parsing failed.
7009	Token parsing failed.
7010	The token information could not be found.
7011	The token validity period has expired.
7012	Invalid token CID value.
7013	The Json format of the token is invalid.
7014	The popup URL information could not be found.
7015	Failed to parse custom request.
7016	This token cannot be used.
7017	Storing token usage count failed.
7018	The DRM type of the token is incorrect.
7019	The hash values ​​of the request data do not match.
7020	Information required to generate the hash value is missing.
7022	You cannot set the renewal cycle value to unlimited.
7024	Failed to Get License Due to Being Registered As A Black List Device.
7025	Failed to Get License Due to Being Registered As A Black List User.
7062	Generation of request data for license policy failed.
7063	Cannot find track information to allow playback.
7064	The track type name was entered incorrectly.
7065	Failed to check DRM’s policy duration limit.

NCG DRM error

These are the error codes related to NCG (Netsync Content Guard) DRM.

Error Code	Error Message
1006	SITE KEY decryption failed.
7021	The DRM type value is not set to NCG.

Widevine error

Error codes related to Google Widevine DRM

Error code	Error message
7101	Creation of Widevine license request data failed.
7102	Creation of Widevine license failed.
7103	Communication with the Widevine license issuing server failed.
7105	Could not find Widevine Device ID.
7106	Failed to get Widevine service certificate.
7107	Invalid Widevine challenge data.
7108	Processing of the output stream failed.
7109	Failed to process Widevine server certificate.
7110	The license issuance was rejected because Widevine authentication for the device was revoked. (internal_status : 127) For Android devices, if you want to continue supporting these devices for user convenience, you can issue a license by setting override_device_revocation in Widevine Security Policy to true. (default false)
7111	Parsing of Widevine proxy response failed.
7112	Widevine Proxy Response: Invalid pssh data (internal_status : 152)
7113	Failed to obtain Widevine server certificate file.
7114	An invalid Widevine certificate was used.
7115	This device has been permanently withdrawn from Widevine support. (internal_status: 175)
7116	The license issuance was rejected for the old version of Widevine CDM that was altered by hacking.
7117	Failed to receive device model information from Widevine cloud server.
7118	Failed to receive PSSH information from Widevine cloud server.
7120	The security level is incorrect.
7121	Failed to Create Widevine Server SDK Session for Unexpected Error.
7122	ChallengeData is invalid.
7123	Failed to destroy Widevine Server SDK Session.
7124	Failed to get index value of Key Rotation.
7125	Failed to make Widevine Content Key Spec.
7126	Failed to set Widevine Server SDK Session Options.
7127	Failed to generate Renewal Widevine License.
7128	Failed to decode Widevine License.
7129	Failed to Decrypt Challenge Data. Please Check the Certificate.
7130	Failed to Decrypt Keybox. Please Check the Certificate.
7131	The key of the token and the challenge data does not match.
7132	Failed to get keys of token and challenge data.
7133	Device information does not exist in DCSL.
7134	Failed to verify the signed message signature for renewal request with oemcrypto core message
7135	Failed to decrypt ChallengeData By License Cipher.
7136	License Cipher Request is Invalid. Check License Cipher Flags.
7137	License Cipher Info does not exist.
7138	PSSH Data is invalid.
7139	Failed to get detail device info.

PlayReady error

Error codes related to Microsoft PlayReady DRM

Error Code	Error Message
7201	PlayReady license creation failed.
7202	Communication with the PlayReady license issuance server failed.
7203	Generation of PlayReady license request data failed.
7204	Failed to read PlayReady license request data.
7205	Failed to parse PlayReady request data.
7206	PlayReady Customdata does not exist.
7207	You have requested a PlayReady license in your Chrome browser. Please check the DRM license linkage information.
7208	A PlayReady license was requested on Chromium Edge, but there is an error in the request data.
7209	A PlayReady license was requested from a Widevine-enabled device. Please check the DRM license linkage information.
7210	Unlimited licenses is unsupported by Playready.
7211	Failed to parse XML from Playready server.
7212	Failed to get Response from Playready server.
7235	Failed to decrypt ChallengeData By License Cipher.
7236	License Cipher Request is Invalid. Check License Cipher Flags.
7237	License Cipher Info does not exist.

FairPlay error

Error codes related to Apple FairPlay Streaming DRM

Error Code	Error Message
7300	Failed to decrypt FairPlay Streaming service certificate.
7301	Site ID that has not applied for FairPlay Streaming service.
7302	The FairPlay Streaming public key for this site ID could not be found.
7303	The site ID’s FairPlay Streaming key information is incorrect.
7304	FairPlay Streaming license creation failed.
7305	The FairPlay Streaming SPC value is null.
7306	The FairPlay Streaming Device ID value is null.
7307	RSA Key or Password is invalid.
7308	Invalid FairPlay Asset ID.
7309	AirPlay is not allowed.
7310	Av Adaptor is not allowed.
7311	Content key or iv is invalid.
7313	You can do it with expire date or duration.
7314	Offline not supported.
7315	Failed to obtain FairPlay server certificate file.
7316	RSA decryption of FairPlay Spc failed.
7317	The FairPlay Spc data is invalid.
7318	Fairplay’s spc is an abnormal value. Please check again.
7319	The SPC was made incorrectly.

Callback gateway error

These are the error codes related to the customer’s gateway server for callback-based DRM license integration. These error codes are legacy errors that are only applicable to customers who use the callback type integration.

Error code	Error message
8002	Custom error about user authentication returned through the callback page. Display in JSON format {"ERROR":"custom error code", "MESSAGE":"custom error message"}
8004	Invalid nonce value.
8006	The XML value passed to the callback is invalid.
8701	Access to the content usage information URL failed.
8705	The content usage information URL is not a valid URL.
8706	Decryption of the data received from the content usage information URL failed.

Token policy error

These are the error codes related to the policy set in the license token.

Error Code	Error Message
8707	The start time or end time of the playback period information was not entered correctly.
8708	The format of the playback period information was entered incorrectly.
8709	The start time of the replay period information is set later than the end time.
8710	The playback period has not yet expired.
8711	The playback period has ended.