Troubleshoot

This section describes what issues could happen when using On-premise version.

License issues

As On-Premise license is a software license that is installed and used locally. The user must install licence on their instances or servers.
If there’s no On-Premise license installed on your environment, DoveRunner Mobile App Security On-premise version WILL NOT work properly.

Licensing Period and Terms can be found by choosing “Manage” -> “License Datails” in the left Panel.

Checking onpremise license installed.

3 Types of licencing conditions should be checked.

• Licensing Period

• Android package name

• iOS bundle id

If The user tries to sealing any pakages or ios bundles which are NOT licensed, Sealing of the requested application will be failed.

Please contact us to get a trial license

Running(Usage) reports are not collected

DoveRunner Mobile App Security On-premise version uses Elastic Search (ELK Stack) to collect report for sealed application.
Below are software stacks used to collet reports

• Elastic Search Logstash

  • Check user id/password used for logstash configuration

  • Check if Logstash is referencing ELK cluster

  • Check port number of elk cluster in logstash configuration

• Elastic Search Server

  • Check if Rollup Jobs are working correctly

  • Check user id/password stored in “was_properties” table

  • Check if the aliases for Rollup Index exists

• Log Scheduelr

  • Check if log-scheduler is accessible

  • Check if log-scheduler is running

  • Check if there’s free space inside log-schedule instance

IOS App is not showing

When iOS app is sealed and distributed, sealed app will send ussage report to hacking reports to DoveRunner Mobile App Security’s log-scheduler service.
As DoveRunner Mobile App Security is using Rollup jobs to create iOS app related data and Rollup job is executed on a daily basis, iOS application will be visibie after 1 day from the execution time.